Please note

Our offices are closed on 20 May a colleague conference. We will be operating an emergency only service during this time. Click to find out more.

Please note

Please note, you may experience some difficulties with some online forms on this website due to a technical fault. We apologise for the inconvenience.

  • Careers
toggle search form
toggle search form
great places housing group Great homes. Great communities. Great people
  • Live Chat
  • Login to MyPlace
  • CAREERS
menu
  • For customers
    • Your rent
      • How to pay my rent
      • Trouble paying my rent or service charge
      • Rent and service charge FAQs
      • Competition and Marketing Authority Action
    • How to report a repair
      • Report a repair: Great Places customers
        • Planned improvements to your home
    • Anti-social behaviour
    • End my tenancy
    • Can I buy my home?
    • My Great Place
      • Customer opportunities
      • Great People, Great Stories
        • Esther Grace
        • Chloe
        • Spotlight on Idle Women
      • How are we doing?
    • Volunteering opportunities
    • Service Charges
  • Help and advice
    • Universal Credit
      • What is Universal Credit and is it for me?
      • Getting ready for the switch to Universal Credit
      • Extra help if you already claim Universal Credit
      • Tips to help you speed through the journey
      • Case studies
    • Managing your money
      • Home contents insurance
      • Budgeting Information
    • Employment & skills support
      • Employment and skills – hints and tips
      • Business Health Matters
    • Home repair hints & tips
    • Aids and adaptations
    • If you live in a new build home
    • Think safety, Think compliance
      • Domestic violence and abuse
    • Home heating advice
    • Support to maintain your tenancy
    • Winter weather tips
    • Beware of the latest scams
    • Damp, condensation and mould
      • Detective Damp's Guide
    • Help and support in your area
      • GM North
      • GM South
      • Lancashire
      • Yorkshire
      • All areas
      • Community Investment self-referral form
  • Get involved
    • How can I give my feedback?
    • INSIGHT scrutiny group
    • How has customer scrutiny made a difference?
    • Get involved - sign up
    • Together with Tenants and Tpas
  • Find a home
  • Independence and Wellbeing
    • Find an independence and wellbeing service
    • Services for older people
    • Learning disabilities and autistic spectrum conditions
  • About us
    • Careers
      • Why work for us
        • Benefits, rewards and career development
      • How to apply
      • Current vacancies
    • Our history
    • Latest news
    • Development
      • Our work
      • Homes England Investment and the Bloc Partnership
      • Innovation Chain North
    • Cube
    • Board members
    • Executive Directors
    • Corporate and Investor Information
      • Regulatory info
      • Transparency reports
      • Corporate Plan
      • Business Plan
      • Value for Money Self-Assessment
      • Annual Report
      • Independence and Wellbeing performance 2019/20
      • Credit ratings
      • Financial accounts
      • Human rights policy statement
      • Modern Slavery
        • Modern Slavery 2021
      • Quarterly performance update
      • Investor Information
      • Equity corporate and investor documents archive
      • Tax Strategy
      • ESG Report
    • Our anchor neighbourhoods
      • Our Partners
    • Awards
    • Environment matters
    • Carbon Literacy
    • Equality, diversity and inclusion
      • Gender Pay Gap Reporting
      • EDI Strategy
    • Policy links
      • Customer feedback policy
        • Customer feedback policy - full
      • Customer Voice Strategy
      • Homes for Ukraine Guidance
    • Greater Manchester Housing First
    • Social Impact Report 2021
  • Contact us
    • Compliments and complaints
      • How to pay us a compliment
      • How to make a complaint
    • Thank you contact us
  • Great Places Housing Group/
  • About us/
  • Policy links

Policy links

policy

Great Places Live Chat is available: Monday to Friday 8am to 6pm

Having difficulty finding the information you want? Chatabot can help and is available 24 hours a day.

We also have friendly and knowledgeable colleagues waiting between 8am and 6pm who can help you. At the bottom right of this page is the Great Places Chatabot tab.

Click on it and lets have a chat!

Download

Allocations Policy

Ensuring we let our properties fairly and efficiently

Download
Download

ASB Policy

The Antisocial Behaviour Policy outlines Great Places approach to promoting ...

Download
View

Customer feedback policy

How we handle customer feedback including compliments and complaints

View
Download

Income Management and Financial Inclusion Strategy

Helping our customers to manage their money

Download
Download

Tenure and Tenancy Management Policy

This policy describes Great Places approach to granting tenancies and ...

Download
Download

Tenant ID Photo

Why we hold a passport style photograph of customers

Download
Download

Responsive Repairs Policy

How we conduct our responsibilities for repair and maintenance of ...

Download
Download

Customer Experience Strategy

How services are accessed and delivered - and the overall ...

Download
View

Customer Voice Strategy

Find out how you can get involved.

View
Download

Scheme and Neighbourhood Management Policy

How we effectively manage the communal areas and neighbourhoods around ...

Download

Disability Confident  Texthelp  Stonewall  homes4north  ics  EU

© Great Places Housing Group Limited 2020

  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy

Registered Office: 2A Derwent Avenue, Manchester, M21 7QP

Homes England Registration Number: L4465. Community Benefit Registered Society: 30045R

Follow us

  • facebook
  • twitter
  • youtube

For new homes available to buy or for market rent,
visit Plumlife and Equity Living

Website by Itineris

great places housing group

Resident Survey

great places housing group

RESIDENT LOGIN

Access your tenancy information online
Forgot Password
Not registered yet?