Rent account arrears notices

Over the last few years we have been making changes to the way we work – embracing digital wherever possible, freeing up our colleagues’ time to offer a more personal service where necessary. As part of these changes, from 11 December, we will change the way we contact customers who fall into arrears. If your account falls into arrears, you will receive  a text or email reminding you that your rent is overdue. This means that you won’t have to wait for a letter to arrive to find out that you’re in arrears. 

If a text or email arrives, you can pay your rent 24/7, whether at home or on the go, using our customer portal at or using our automated payment line. If there is a more serious issue with your account, we will attempt to speak to you by phone or in person as soon as possible, and work with you to manage your account, sending a letter will be a last resort. 

Don’t forget, our neighbourhood teams now work within the community , spending less time in an office and more time working closely with you. If you have any questions about an arrears notice you have received, get in touch with your Neighbourhood Services Manager. You can also contact us using our live web chat at

< Go Back