The repairs team at Great Places Housing Group have been shortlisted for a national award.
Finalists for the 2018 Housing Heroes Awards have now been confirmed and the repairs team at Great Places are in the running for the Development or Maintenance Team of the Year award.
The awards, which are jointly organised by Inside Housing and the Chartered Institute of Housing, reward the hard work of outstanding teams and individuals.
Many of the awards celebrate the unsung heroes of the housing world with categories for everything from frontline teams to campaigning tenants.
The Development and Maintenance Team of the Year award is split into two categories: one for organisations with a stock size less than 5000 and one for businesses with a stock size of more than 5000.
This award will recognise a team which has confounded challenging financial times to ensure the delivery of efficient, high quality development and maintenance programmes have continued to thrive.
The national recognition comes after a number of improvements were introduced to the way the repairs and maintenance worked and delivered the service.
Mark Foster, Director of Repairs at Great Places Housing Group, said: “We are delighted to have been short-listed for the award. It is testament to all the hard work from everyone involved in the team and their commitment to delivering exceptional customer service.
“As a sector it is important that we continue to look at ways to do business more effectively while taking into account customer needs. We believe our innovative approach to repairs is a great example of this.”
Great Places created a new repairs model based around delivering a great customer experience and value for money while at the same time ensuring real social value investment.
This saw Great Places engage fully with customers, develop their own materials distribution centre – the first in the North - invest in an extensive multi-skilled training programme and create a new procurement model which clearly defined the social value and local economic impact of each and every potential supplier.
The improvements made have resulted in:
- Annual savings of circa £250,000
- A 25% reduction in miles travelled
- A 8% reduction in waste disposal costs
- Record levels of customer satisfaction (currently 93%)
Mark added: “We are really pleased with the impact our innovations have had. They have proved better for our customers, better for our colleagues and better for the business. That is what counts and having some national recognition is a great bonus.”