Great Places Housing Group this week began working in a pioneering partnership that will see the business supply materials to the repairs service of neighbouring housing association, Trafford Housing Trust.
The Manchester business beat off competition from some of the largest commercial organisations in the country to win the high profile contract earlier this year.
The new partnership began on April 1, with both businesses looking forward to delivering even better services to customers, improving productivity, performance and delivering cost savings for both organisations.
Iain Wallace, Director of Property Services for Trafford Housing Trust, said: “Trafford Housing Trust is looking forward to working with Great Places. Through closer and collaborative working, we are looking to develop a new type of relationship between supplier and customer. The relationship will be founded on transparency and consistent service delivery that will enable THT customers to receive a first class service.”
Mark Foster, Director of Repairs for Great Places, said: “We are delighted to have been awarded this contract and are really looking forward to working in partnership with Trafford Housing Trust on this exciting collaborative project.
“It is testament to the hard work of colleagues across both businesses that we have been awarded the contract and the partnership will be working very hard with Trafford Housing Trust to ensure both organisations maximise the potential cost savings, improve performance and increase overall customer satisfaction.”
Mark added: “The unique service we deliver has been specifically designed to ensure that the Trust’s Technician’s have the right materials and equipment at the right time.
“This ensures colleagues don’t need to constantly make unproductive visits to suppliers or waste disposal stations and therefore significantly increase first time fix rates and productivity, resulting in increased satisfaction and reduced costs to our customers. What’s more, our model massively reduces mileage which means big environmental benefits too.
“In addition the materials are procured through our newly launched Great Places OJEU compliant Dynamic Purchasing Systems (DPS) that not only monitors supplier performance in real time but also ensures delivery of real social investment into our customer communities.
“Great Places is about providing market leading services for our customers and working with Trafford we look forward to that continuing”
Since Great Places introduced the new systems from their Distribution Centre in 2015 they have had outstanding results that have seen material and service costs reduce by over 25% and an increase in customer satisfaction.
Mark added: “The results speak for themselves and one of the reasons we were able to see off some of the largest commercial organisations in the country to win this contract. It’s great that we finally start working together.”