Go to homepage
Login to MyPlace

Get on over to MyPlace

In April 2022 we went live with MyPlace – our new and improved customer portal that allows you to check and manage key aspects of your tenancy on any device, at a time that suits you.

To help answer any questions you may have and get you started, we’ve put together a series of videos to help you make the most of this new service.

If you don’t have your e-mail address registered with us, make sure you update your information using the button below.

Getting Started

If you’ve not yet logged on, give it a go and see what you’ve been missing! In order to do this for the first time you’ll need your email address, date of birth, and a password of your choice.

You’ll also need your unique Tenancy Reference Number. Don’t worry if you don’t know your Tenancy Reference Number – you can request this quickly and easily by emailing autoportal@greatplaces.org.uk and typing Tenancy ID in the subject and you will receive an automated response with the information.

Resetting or changing your password

Let’s be honest, we all forget our passwords from time to time, but it’s quick and easy to reset or change it on MyPlace.

Watch the video to find out how.

What’s on the site?

Find out how to navigate around the home screen and get to the important things that matter to you including your information.

How to see your rent account

If you want to keep up to date with your rent account, MyPlace is the place for you.

Find out how to keep track of your payments and how to make a payment on this short video.

Reporting a repair

When something goes wrong MyPlace is here to help. Watch this video to see how you can log a repair using MyPlace.

Your Neighbourhood

Loving where you live is fantastic and MyPlace can help you find out what’s happening locally and how you can look after your local community by reporting issues such as Graffiti and Anti-Social Behaviour.

We’d love to hear from you

At Great Places we welcome feedback on all of our services and have a number of ways for customers to get involved and shape the services we deliver.

Watch our video and find out how you can feedback your experiences to us.