How can I give my feedback?

There are lots of ways you can tell us how we're doing — from call auditing to instant mystery shopping, spending a couple of minutes or a few hours helping.

So what can you do and when can you do it?

Instant mystery shopping

Customers who've booked a home repair to be carried out by Great Places are selected at random to complete a quick online survey to let us know about your experience.

Please keep a look out for an email from Great Places next time you use our repairs service and let us know what you think! 

How do I do it?
On-line

How often do I need to do it? Whenever you have a repair completed

How long will it take? 10 - 15 minutes

Our Green Wardens help keep an eye on outdoor communal spaces and let us know how our grounds maintenance contractors are doing.

It's easy to get involved — we'll ask you to fill in a quick form which we'll send to you every three months so you can let us know how your outdoor communal areas look.

How do I do it? By post or email

How often do I need to do it? Once every three months

How long will it take? 10–15 minutes

Our Clean Wardens do just what you'd expect — keep an eye on the cleaning of communal areas —indoors and outdoors.

It's easy to get involved —we'll send you a quick form to complete once every month so you can let us know how our cleaning contractors are doing.

How do I do it? By post

How often do I need to do it? Once a month

How long will it take? 10–15 minutes

Call auditing is a way for you to provide feedback about calls made by other customers to Great Places – letting us know whether you felt they experienced great customer service or not.

It can be done from the comfort of your own home by completing a quick form after listening to the telephone calls. 

How do I do it?
By post or email

How often do I need to do it? Once every two months or once every month

How long will it take? 1 hour

We are looking for people to join our Editorial Panel to review and comment on our customer magazines and other important communications that we send out to customers.

It's fun, you can do it from the comfort of your own home and you'll have the satisfaction of seeing changes you suggest being made in the final magazine and other communication sent out to you and your neighbours.

How do I do it? By email

How often do I need to do it? Once every four months

How long will it take? 1–2 hours

Do you want to help others in Great Places communities improve their lives?

We put aside a pot of money to help people living in our communities get ahead in their career, smarten up a community area, run a community group and improve their health. As a member of the Customer Funding Panel you will help decide which people and community groups are given funding to help them to achieve their goals! 

How do I do it? By post or email

How often do I need to do it? Approximately once a month

How long will it take? 1–2 hours

Are you hoping for a career in housing, policy or social care? Do you have spare time and would like to develop your business skills? If so you could be a valuable addition to our INSIGHT Customer Scrutiny Group.

How do I do it?
Meetings at our Manchester office or from home

How often do I need to do it? Up to once a week (during a review – up to 10 weeks)

How long will it take? Variable, depending on your availability

Find out more about INSIGHT.

We're committed to providing you and your community with excellent services. Customer feedback plays an important role in helping us to understand what's working well and where we could do better.

Let us know about something that's gone well or something we could do better at.

Interested?

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