Great Places repairs team gets national recognition

Great Places Housing Group has been short listed for a prestigious national award, in the 2018 UK Housing awards.

The Northern-based housing association, which has its headquarters in Manchester, has been selected in the outstanding approach to repairs and maintenance category, alongside five other organisations.

The national recognition comes after a number of improvements were introduced to the way the repairs and maintenance worked and delivered the service.

Mark Foster, Great Places Housing Group, said: “We are delighted to have been short-listed for such a prestigious award. It is testament to all the hard work from everyone involved in the team and their commitment to delivering exceptional customer service.

“As a sector it is important that we continue to look at ways to do business more effectively while taking into account customer needs. We believe our innovative approach to repairs is a great example of this.”

Great Places created a new repairs model based around delivering a great customer experience and value for money while at the same time ensuring real social value investment.

This saw Great Places engage fully with customers, develop their own materials distribution centre – the first in the North -  invest in an extensive multi-skilled training programme and create a new procurement model which clearly defined the social value and local economic impact of each and every potential supplier.

The improvements made have resulted in:

  • Annual savings of circa £250,000
  • A 25% reduction in miles travelled
  • A 8% reduction in waste disposal costs
  • Record levels of customer satisfaction (currently 93%)

Mark added: “We are really pleased with the impact our innovations have had. They have proved better for our customers, better for our colleagues and better for the business. That is what counts and having some national recognition is a great bonus.”

The awards ceremony takes place on May 2 2018 in London.

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