Performance matters

Performance is very important to Great Places. We work hard to meet ambitious targets that result in continually better-quality services to our tenants.
 
We set objectives for all areas of our business and monitor how well we're doing every month.

The Key Performance Indicators show how we are performing at the end of each quarter.

  On course to achieve
end-of-year target
  Early warning, not relevant at year end   Missing or missed target

Check our performance below from the beginning of the current financial year onwards. If you have any questions or comments, please email performancematters@greatplaces.org.uk 

Key performance indicator Year end Mar 10 2010/11
target		 1st quarter
Jun 10
  Average time taken to re-let empty properties 31.9 days 27.1 days 20.1 days
  % Properties currently empty 1.0% 1.0% 1.0%
  % Rent loss (£) from empty properties 1.1% 1.1% 0.9%
  % Current arrears  5.3% 4.8% 6.2%
  % Routine repairs completed on time 96.0% 97.6% 93.5%
  % Repair appointments made and kept 93.7% 90% 93.0%

Are you satisfied?

These figures are about how happy you are with some of our service areas. We carry out a number of satisfaction surveys against our key service areas, reported below.

Year end
Mar 10    		 2010/11
target		 1st quarter 
Jun 10		 How are we doing?
Satisfaction with
the handling of
anti-social behaviour cases		 76.5% 78%  83.1%  
Satisfaction with
the outcome of anti-
social behaviour
cases		 67.8%  75%  69.0%  
Satisfaction with the
handling of complaints		 40% 70% 57.9%
Satisfaction with outcome
of compaints		 40% 70% 62.1%



If you want to provide feedback on the services you receive, or have a comment, compliment or complaint to make please email performancematters@greatplaces.org.uk