The Great Places team

You can contact us Monday to Friday, 8am to 6pm, on 0300 123 2003. Press 1 for Wates Living Space to talk about repairs or improvement work for to ask about new homes being built. Press 2 for Great Places, if you have questions about housing management, including tenancy and neighbourhood issues.

Managers

		Paul Newcombe, regional manager Responsible for all Great Places homes in Oldham and Rochdale.
		Daniel Baker, PFI manager Responsible for the PFI neighbourhood team and ensuring the contract is delivered as required by Oldham Council.

Housing team

		Karen Sexton, neighbourhood co-ordinator Responsible for the management of Primrose Bank and the low-rise flats and houses at Crossley.
		Kathy Heaney, neighbourhood co-ordinator Responsible for the management of Stockfield Mount and Lansdowne Court.
		Sehnaz Saleem, neighbourhood officer Helping the neighbourhood co-ordinators with the management of Primrose Bank and Crossley.
		Rebecca Jackson, neighbourhood officer Helping the neighbourhood co-ordinators with the management of Primrose Bank and Crossley.

Specialist staff

		Zahid Hussain, anti-social behaviour (ASB) coordinator Responsible for investigating and managing ASB reports in Oldham and Rochdale. Great Places takes ASB very seriously and we are committed to tackling ASB and improving the quality of life for our tenants. Our aim is to create communities where people want to live and visit, and can enjoy their homes without living in fear of ASB and crime.
		Jan Wade, community development co-ordinator Responsible for providing opportunities for all residents to get involved with the PFI project and with Great Places. Not only can Jan help you to organise community events where you live, but she will also be capturing your views and suggestions from your feedback, so we can shape the services we provide to you.
		Lynne Anderson, resident support officer Responsible for providing support to all residents during the refurbishment programme.
		Awais Tufail, financial support co-ordinator It's Awais's job to make sure that residents are getting the most from their money, such as choosing the best deals for things like home insurance and fuel, and claiming all the benefits they are entitled to. Awais an also put you in touch with services such as your local credit union, which can offer affordable ways to borrow money.

Caretakers

		Jason Horrocks, community caretaker Providing caretaking services for Primrose Bank and Crossley neighbourhoods including low-rise flats.
		Ray Heyes, community caretaker Provides caretaking services and site management for Stockfield Mount and Lansdowne Court.
		Denis Brennan, community caretaker Providing mobile caretaking services for Primrose Bank and Crossley neighbourhoods including low rise flats.

Wates Living Space team

Managers

		Steve Jackson, regional managing director Steve, who joined Wates as a surveyor, leads his team to one goal - to complete projects safely, on time and on budget. He encourages others to succeed and be passionate about their work.
		Tim Wood, regional commercial director Tim has been leading the Wates team on the PFI and will oversee the whole project.

Liaison and customer care

		Liz Drury, customer liaison manager Liz will manage the resident liaison officers and ensure residents are kept up to date with everything that will affect them.
		Martin Turner, resident liaison officer Martin will work with residents. He has seven years' experience and will act as a first point of contact.
		Sharon Monaghan, resident liaison officer It's Sharon's job to make sure residents get to know about all the improvements happening. She will support people through the process.
		John Alcock, customer care manager John has a long history of working with residents - he is dedicated to customer care!

Delivery team

		Paul Robinson, construction manager Paul is leading the project managers on the refurbishment of your homes. he has a vast amount of experience in this sort of work.
		John Howe, construction manager John will be leading the project managers on the new-build sites.
		Lee Wilbrahim, project manager Lee will be managing the refurbishment work. He specialises in refurbishment both in tower blocks and houses, while residents are living there.
		Gary Dawson, project manager Gary will oversee new-build work on Primrose Bank and Dew Way. He will also work at Keswick Avenue. Gary has had a long and successful career, specialising in new-build projects.
		Chris Taylor, site manager Chris will take the lead in managing the road and drainage works at Crossley and Primrose Bank.
		Richard Fiander, section manager Richard will report to Lee at Crossley and Primrose Bank sites, working as part of our refurbishment team.

Services delivery team

		Tony Grundy, maintenance team leader Tony will manage the call centre team and make sure resident enquiries are dealt with
		Lorraine Fox, customer call centre team leader Lorraine will make sure your enquiries get passed to the right people.
		Linda Donlan, call centre team member Linda will deal with your calls and messages.