Contact us

Need to get in touch? Here are all the ways you can contact us.

By telephone and email

To contact Great Places or Wates, dial 0300 123 2003. A full range of services are available between 8am and 6pm, Monday to Friday, with an extra out-of-hours repairs service provided by Wates, which can be contacted on the same number. Calls will cost 4.8p a minute at peak times, 2p a minute during off-peak hours and 1.1p a minute at weekends. Calls from mobiles will cost between 10p and 25p depending on your operator, but will also come out of your bundled minutes.Your customer care number

PRESS 1 - for Wates Living Space who can help you with repairs, refurbishment and new-build enquiries

PRESS 2 - for Great Places Housing Group who can help you with housing management and information on sales unitsYour customer care number

You can also text the Oldham PFI team at 07797 870731, or email the Great Places team at oldhampfi@greatplaces.org.uk and Wates at infooldhampfi@wates.co.uk

In person

You can also drop in to see us at the Great Places office at 119 Union Street, Oldham, OL1 1TE. The office is staffed by neighbourhood staff and is open Monday to Friday between 9am and 5pm. The team will be working in your area with their laptop computers, which means they can deal with any questions in your home. Please don’t hesitate to ask for an appointment when it’s convenient for you.

In your neighbourhood

When work starts in your area, Great Places and Wates will have surgeries close to your home, for three half-days each week. That will mean you know where to find us if you want to talk to us face to face, about anything that’s on your mind.