Welfare reform and Universal Credit

On Monday 1 April 2013, the way that benefits are worked out changed as part of the government’s welfare reform.
We've been working hard to make sure you are able to cope with the changes and manage your money. The different pages in this section will give you all the information you need.
For more information, please contact our customer access team on 0300 123 1966 or email our dedicated team.​