Universal Credit


The Government has introduced a new benefit called Universal Credit (UC). It will replace the following benefits

Income-based Jobseekers Allowance 

Child Tax Credit

Income-related Employment and Support Allowance 

Income Support

Working Tax Credit Housing benefit

All other benefits will be paid as normal.  

UC is slowly being rolled out across the UK for all new claims and, depending on your circumstances. This new benefit will only affect those of working age. You may be told to claim this new benefit. If you are claiming benefits now it may take a few years before you need to move onto UC.


UC is different because it will be one single payment, paid monthly in arrears which means that your first payment will come through about six to seven weeks after you submit your claim.

What does this mean for me? 

You will need to make sure you pay your full rent to Great Places – we can help you set up a Direct Debit 

If you are used to budgeting weekly or fortnightly you will need to get used to budgeting monthly – Great Places can help you with this

If you move in and out of work or your hours of work change from one week to the next your UC claim will go up or down in-line with your wages  

If you are fit for work you will be expected to look for work or increase your hours and failure to do so will result in sanctions – if you would like advice about training or employment then we can help

You will be required to use the internet to make and update your claim – if you are unsure about how to do this we can sign-post you in the right direction

We’re here to help, but failure to pay your rent will result in eviction. Make sure you tell us if you are claiming UC 


 Worried about paying your rent?


If you have any questions regarding Universal Credit or rent changes please call our Customer Access Team on 0300 123 1966 or email CAT@greatplaces.org.uk.​

Universal Credit online - service overview

This overview shows the service as of April 2016. Changes and additions will be made over time but the general service will remain the same.

This overview covers:

- Setting up an account and claiming Universal Credit

- GOV.UK Verify

- Completing to dos

- Using your journal

- Other functions

- Using your account with your work coach.

Below is a link to a video about Universal Credit Full Service.

Click here​