We believe that everybody has a right to enjoy the peace and quiet of their home, free from serious disturbance and intimidation. We will not tolerate anti-social behaviour by anyone in our neighbourhoods.
What is anti-social behaviour?
Anti-social behaviour can mean serious acts of violence or harassment, or more ‘everyday’ things like noise causing you concern. We will take the issues seriously and act quickly to help.
In most situations, the first thing to do is discuss the problem with the people causing it. Explain what is upsetting you and your family. Try to resolve disputes with those responsible as early as you can so they don’t get worse. If you feel uneasy about speaking to them, or if the relationship has broken down altogether, we can offer you the specialist services of a professional mediator.
However, if you are fearful of how they may respond, or if you have suffered more serious incidents of abuse or threatening behaviour, then it is best to contact us so we can help you.
Let us know
If you have tried to reason with those responsible but have failed, please get in touch with us in person, phone or email. You don’t have to tell us who you are at this stage, but if you can tell us the names of all the people involved it may help.
We work closely with the police and other agencies to reduce crime and nuisance in your neighbourhoods and encourage residents to report criminal activity to us and the police.
Please click the link on the right for contact details. If you need to call us out of office hours, please contact our Customer Access Team (CAT) on: 0300 123 1966 and select ASB reporting line option.
Under the ASB, Crime and Policing Act 2014 if you have been a victim of ASB and you are dissatisfied with the way your case has been handled you can request a multi-agency review of the case, known as a community trigger review.
In each local authority area has a specific threshold that you have to meet to be eligible for a review, but generally this is as follows:
- At least 3 qualifying complaints made from one individual about the same problem in the last 6 months OR
- 5 individuals complaining about the same or similar incidents in the last 6 months OR
- 1 incident motivated by hate in the last 6 months from one individual.
If you think your case meets the threshold above and you would like to request a review please email firstname.lastname@example.org who will log your request and forward to the Community Safety team.
Alternatively, if you wish to request a review through your local authority you can go to their website and search ‘community trigger’ to find details of the specific thresholds in your area and information on how to make your request.
Please see our Community Trigger Procedure for more information.