Contact us

For resident enquiries contact our customer access team (CAT) during office hours, 8am and 6pm.

• Telephone 0300 123 1966 (calls to this number may be recorded for training and monitoring purposes) 
• Text at 07797870734, and if you need to, ask us to call you back
• Email us at cat@greatplaces.org.uk or use the form below
• By letter:
  Customer access teams
  119 Union Street
  Oldham, OL1 1TE

Report a repair

Great Places has two contractors and an in-house team who carry out repairs in different areas. You can report a repair online here at My Great Place, or call your contractor on the following number.

If you live in, Bury, Manchester, Oldham, Stockport, Tameside, Salford and Trafford call our customer access team on 0300 123 1966, Monday to Friday between 8am and 6pm, and press one for repairs. For emergencies only outside these hours dial the same number.

If you live in Blackburn, Blackpool, Burnley Bolton, Chorley, Congleton, Fylde, High Peak, Hyndburn, Liverpool Lancaster, Macclesfield, Manchester (supported housing only), Preston, Ribble, Pendle, Rochdale, Rossendale, St Helens, Salford (supported housing only) South Ribble, Trafford (supported housing only) Warrington, Wigan or Wyre, call Cruden on 0300 1234 599, Monday to Friday, between 8am and 6pm. For emergencies only outside these hours dial the same number.

If you live in Sheffield, day-to-day repairs are carried out by Kier and they can be contacted on 0114 205 3600 between 8am and 4.30pm. For out of hours/emergency in Sheffield only, please call 0114 273 0101.