Great Places is committed to providing you with excellent services but we know that we don’t get it right all of the time.
You may want to let us know if you're not happy with something we've done for you or feel that you've been treated unfairly or discourteously. You may also want to tell us about something that we've done really well and wish we'd do more often.
We welcome your feedback, both positive and negative, as it helps us to improve our services to you.
Our promise to you
• We will investigate your complaint in a thorough and timely manner
• We will provide you with a resolution that is fair and reasonable
• We will aim to respond to your complaint within the following timescales:
Informal ‘Nip it in the Bud’ – 5 working days
Formal ‘Right First Time’ – 15 working days