Everybody needs a good Neighbourhood Officer

10 March 2017 Last updated at 10:45

  • Liliana Centeio

During National Apprenticeship Week we have been showcasing the fantastic achievements of our apprentices at Great Places Housing Group, and how they have transformed their lives.


Among those who has excelled whilst with us is Liliana Centeio who joined the Social Investment Team (SIT) as an apprentice back in December 2013 and, thanks to her hard work, completed her Level 3 NVQ in customer service qualification in October last year.


Liliana moved to the UK seven years ago. In that time she has raised two beautiful children alone, worked hard to learn both written and spoken English and secured employment opportunities that have helped her develop her career pathway and secure a future for her children.


During her time in the SIT she has thrown herself into the various different aspects of the team’s work. “I was getting involved in everything when I first started, my colleagues were very patient and they were more than happy to explain the processes until I completely understood them. The support I received from my managers was so helpful and I found them to be very approachable, they made me feel like I was I part of their team from day one.”


Liliana was also nominated and shortlisted for the Women in Housing Award, which served as an acknowledgement of her progress and how she provided a first class service to our tenants and the team. Her mentor during her apprenticeship, Lisa Uzudimma added: “I mentored Lilliana whilst she was undertaking her apprenticeship, it has been great watching her confidence grow throughout the process. Her willingness to learn and her hard work has made her a great example of a successful apprentice.”


She proved herself to be passionate about supporting others as well as being committed to Great Places and motivated to succeed… and it’s paid off as Liliana has now secured a permanent role as a Neighbourhood Officer in the Salford Team!


Summing up her time as an apprentice at Great Places, Liliana added: “It’s a massive life changing experience, I could not be more thankful for the opportunity I have been given. It has opened so many doors and I feel like I have grown and learned so much since I have started my apprenticeship, not to mention that have been able to progress to into a Neighbourhood Officer job, which I still can’t believe.”​