Are you a good listener? Do you have a good memory?
Do you have attention to detail? Care about customer service?
Then this is the activity for you!
Our researchers/auditors work from home listening to five pre-recorded resident calls each month and scoring them using a feedback form.
This helps Great Places to look at how well we're doing at customer service. It also gives a snap-shot of what residents think about our services.
Instant Mystery Shopping
Are you due to have a repair completed at your home?
Each month, the in:team contacts a random selection of residents to ask if they would like to instant mystery shop the repair/planned repair.
Residents provide feedback over the phone or via a feedback form. This will only be done once and helps us understand your experience with our repairs service so that we can improve.
If you are interested in call auditing or instant mystery shopping, the feedback forms can be found in the related information section of this page.