Greatplaces

Great Places is one of the increasing number of housing associations to achieve the accreditation to Customer Service Excellence, the Cabinet Office’s new standard replacing Charter Mark. 

 

A four-day assessment involving staff, customers and partners, together with a large amount of documentary evidence formed the information provided to the Assessment Body enabled them to decide whether we meet the new, more challenging standard. 

 

Nicola Atkin, our Assessor, visited staff and customers in Manchester, Salford and Oldham as part of the assessment visit. 

 

Nicola commented that Great Places is “a very innovative and imaginative organisation with a lot of energy and enthusiasm”. 

 

She concluded that now we have achieved the award, we can build on our achievement and continue to improve. 
 
If you would like a copy of the full report, please email performancematters@greatplaces.org.uk.