How we're performing

At Great Places we strive to provide you with the best possible services and customer care however we understand that sometimes we get things wrong. When things go wrong we really want you to let us know so that we can not only put things right but also learn from your experience and ensure the same situation doesn’t occur again. 

We want to be the best we can be and provide you with the quality service you expect. That’s why we work tirelessly to improve all areas of our service to you. See our latest performance information below. ​


Recent Performance

As shown below, NIPs have proved to be an efficient way of resolving complaints to the tenants’ satisfaction quickly and without the need for lots of correspondence.  

​Month Number of NIP Complaints Number of RFT Complaints    ​ Compliments    
​May ​37 ​38 ​50
June ​34 35 40
​July ​35 ​44 ​46
​Aug ​42 29 ​51
 


Value for money self assessment 2016

Please click the image below to read our full VFM report. 



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If you want to provide feedback on the services you receive, or have a comment, compliment or complaint to make, click the link on the right or:




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